Articles on: Integrations

Integrate AfterShip Reviews With Klaviyo

Plans: Pro, Enterprise Platforms: Shopify


By integrating AfterShip Reviews with your Klaviyo account, you can check all submitted reviews and NPS scores effortlessly. You’ll see the Latest review rating, Last review date, Number of reviews submitted, Latest NPS score, Last NPS date, and Number of NPS submitted in Klaviyo custom properties. This guide explains how to do integration.

Please note that only new data will be synced after the integration.

What you’ll learn

In this article, we will show you:

Generate Klaviyo private API key
Integrate AfterShip Reviews with Klaviyo
Create segments in Klaviyo
Send follow-up emails using Klaviyo

Generate Klaviyo private API key

Private API Key is used when you want to grant access to sensitive data from your AfterShip Reviews account to your Klaviyo account.

Generate Klaviyo private API key to allow Klaviyo to access data from your AfterShip reviews accounts to trigger reviews campaigns.

Go to Settings in your Klaviyo admin
Move to API keys under Accounts tab
Click Create Private API Key

Give your private API key a name
Select Full Access Key to grant applications full access for every API scope

Click Create
Copy the API key and download the .txt file for later use and hit Done

Integrate AfterShip Reviews with Klaviyo

Go to Apps in your AfterShip Reviews admin
Select View more apps and choose Klaviyo from the integration library > Click Install app

Select an organization to install this app on and click Connect
In the integration form, you need to fill in a few details for a successful connection, including,
Store URL
Klaviyo Public API key
Klaviyo Private API key

You can find your Private API key and Public API key here.

Click Install app

You will see the integration status on the Apps page like this

Create segments in Klaviyo

Log in to your Klaviyo account > Navigate to Lists & Segments
Click Create List/Segment present under Audience > Select Segment

Enter the required details and click Create Segment

Tip: You can create multiple segments for different purposes. For example:

Create a segment for positive feedback and use it to send thank you, reward, or cross-sell emails

Create a segment for negative feedback and use it to send apology emails

Send follow-up emails using Klaviyo

Well, you can use the Flows feature of Klaviyo to follow-up emails. Here are the steps:

Access your Klaviyo account > Go to Flows
Click Create Flow > Select Create From Scratch
Enter a name and tags (optional) and click Create Flow

Choose Metric as a trigger and then select Submitted AfterShip NPS and Submitted AfterShip Review. We've selected Submitted AfterShip Review as an example

Choose Trigger split as a logic and set its configuration to split customers based on the positive and negative reviews

Select email as an action for both Yes and No paths. Make sure you've set email content for both paths properly

Once done, go to Update Action Statuses and choose Live from the dropdown menu of Action status

For any help, reach our support team.

Updated on: 19/06/2024

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