Articles on: Getting Started

How to Manage Unverified Reviews

Plans: Essentials, Pro, Enterprise Platforms: Shopify


Customer reviews have always played a significant role in building or demolishing any business, and that’s why brands put their best foot forward while working on their products or services. Unfortunately, some brands use paid reviews to establish themselves and destroy the competition.

With AfterShip Reviews, you not only get reviews from your storefront, AliExpress, CSV files, and emails but can also handle unverified reviews effortlessly to safeguard your business’s integrity.

Steps to edit and move unverified reviews:

Edit review

Go to the Reviews section in your AfterShip Reviews account

Click on All reviews if you want to edit reviews randomly

In case you want to edit for some specific products, tap on All products and choose those products for which you're willing to edit reviews.

On the reviews management dashboard, choose unverified reviews that you want to edit

Verified reviews cannot be edited, moved, or deleted.

For all the unverified review, the Edit option will be activated.

You can also set the filter to Unverified to sort the reviews easily. Click on the pen icon to edit a review and make changes to

Star ratings
Review's name, country, and email address
Review date
Review content
Uploaded images or videos

Click on Save changes option to finish the editing process

Move reviews

In case you feel that some products have irrelevant reviews, which will make more sense for other products, then follow these steps:

Go to the Reviews section again in your AfterShip Reviews account

Click on All reviews

Verified reviews cannot be moved

For the unverified reviews, on the side panel, click the three-dot icon and select Move review or select a review and click More actions > Move review on the upper-bar.

Select the product from the dropdown to which you'd like to move this review to and click Confirm

In case you have any confusion regarding the aforementioned procedures, chat with our support team now.

Updated on: 25/12/2023

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