How to Know Net Promoter Score (NPS)
Overview Knowing how much customers love your brand is important, which is why calculating NPS is imperative. With AfterShip Reviews, you can easily request customers to rate your brand on a scale of 10. Promoters (Score: 9-10): Customers love your brand and can refer it to others Passives (Score: 7-8): Customers are satisfied with your brand, but they can explore competitive offeringFew readersSend Automated Reminder NPS Emails
Overview Even after you have built a perfect, on-brand, and engaging NPS email campaign, you still might see low open and response rates. Only some people have the time or willingness to complete the NPS survey right away, and even if they intend to complete it at some point in the future, they might lose the notification in their inbox or forget about it over time. AfterShip Reviews reminder emaFew readers