Send Automated Reminder NPS Emails
Plans: Essentials, Pro, Enterprise Platforms: Shopify
Even after you have built a perfect, on-brand, and engaging NPS email campaign, you still might see low open and response rates. Only some people have the time or willingness to complete the NPS survey right away, and even if they intend to complete it at some point in the future, they might lose the notification in their inbox or forget about it over time.
AfterShip Reviews reminder email feature allows you to schedule reminder NPS emails after the initial request for feedback to customers who didn’t fill out the survey.
In this article, we will show you:
Set up and schedule reminder NPS emails
NPS email history
NPS reminder email analytics
Go to NPS email settings under the Net Promoter Score section in the AfterShip Reviews admin
Click Customize to access the existing template of your NPS email
Move to the Settings tab. Apart from Initial Email and Sender email settings, now you can see Reminder email settings
Tick the checkbox for Send reminder email to activate it
Under the Timing trigger, input the day(s) after the initial NPS email notification you would like to send the reminder email
Edit the subject line and insert merge tags, if required
Edit the Sender info if you wish to.
You can’t input separate sender settings for reminder emails
On the right-hand side, preview the final email and hit Save
On the NPS email settings home page, you will see the confirmation message of when an initial NPS email and reminder email are scheduled to be sent to customers
Click Change if you wish to edit the trigger settings
You can track the performance of your NPS reminder emails by visiting the NPS email history section in the admin under the Net Promoter Score section
The total sent data on the Overview dashboard reflects the total number of initial NPS and reminder emails sent
The open rate data also showcases the total number of initial NPS as well as reminder emails opened by the customers
The total number of responses too displays the total number of initial NPS as well as reminder emails to which customers have left a review
Under the Sent and Schedule tab, you can differentiate the NPS initial and reminder emails with the help of the Trigger tags
a. Initial NPS emails will be labeled as Auto-initial
b. Reminder NPS emails will be labeled as Auto-reminder
Email analytics Overview dashboard displays the combined data of review requests as well as NPS emails
Below the Overview dashboard, detailed analytics for both email campaigns can be tracked
NPS email funnel displayes the Sent, Delivered, Open rate, and Conversion rate data for both the initial NPS emails and reminder emails
The NPS email performance over time chart also showcases the pattern of how initial NPS emails and reminder emails have performed over time
a. The bar chart shows the sent rate over time
b. The line chart shows the open and conversion rate over time
You can filter and sort to either only view Automatic Initial or Reminder email data or Manually sent email data by selecting the right filter under Type
For any further questions or help, please contact our chat support team
Overview
Even after you have built a perfect, on-brand, and engaging NPS email campaign, you still might see low open and response rates. Only some people have the time or willingness to complete the NPS survey right away, and even if they intend to complete it at some point in the future, they might lose the notification in their inbox or forget about it over time.
AfterShip Reviews reminder email feature allows you to schedule reminder NPS emails after the initial request for feedback to customers who didn’t fill out the survey.
In this article, we will show you:
Set up and schedule reminder NPS emails
NPS email history
NPS reminder email analytics
Set up and schedule reminder NPS emails
Go to NPS email settings under the Net Promoter Score section in the AfterShip Reviews admin
Click Customize to access the existing template of your NPS email
Move to the Settings tab. Apart from Initial Email and Sender email settings, now you can see Reminder email settings
Tick the checkbox for Send reminder email to activate it
Under the Timing trigger, input the day(s) after the initial NPS email notification you would like to send the reminder email
Edit the subject line and insert merge tags, if required
Edit the Sender info if you wish to.
You can’t input separate sender settings for reminder emails
On the right-hand side, preview the final email and hit Save
On the NPS email settings home page, you will see the confirmation message of when an initial NPS email and reminder email are scheduled to be sent to customers
Click Change if you wish to edit the trigger settings
NPS email history
You can track the performance of your NPS reminder emails by visiting the NPS email history section in the admin under the Net Promoter Score section
The total sent data on the Overview dashboard reflects the total number of initial NPS and reminder emails sent
The open rate data also showcases the total number of initial NPS as well as reminder emails opened by the customers
The total number of responses too displays the total number of initial NPS as well as reminder emails to which customers have left a review
Under the Sent and Schedule tab, you can differentiate the NPS initial and reminder emails with the help of the Trigger tags
a. Initial NPS emails will be labeled as Auto-initial
b. Reminder NPS emails will be labeled as Auto-reminder
NPS reminder email analytics
Email analytics Overview dashboard displays the combined data of review requests as well as NPS emails
Below the Overview dashboard, detailed analytics for both email campaigns can be tracked
NPS email funnel displayes the Sent, Delivered, Open rate, and Conversion rate data for both the initial NPS emails and reminder emails
The NPS email performance over time chart also showcases the pattern of how initial NPS emails and reminder emails have performed over time
a. The bar chart shows the sent rate over time
b. The line chart shows the open and conversion rate over time
You can filter and sort to either only view Automatic Initial or Reminder email data or Manually sent email data by selecting the right filter under Type
For any further questions or help, please contact our chat support team
Updated on: 28/03/2024
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