Send Automated Reminder Review Request Emails
Plans: Pro, Enterprise Platforms: Shopify
Even after you built a perfect, on-brand, and engaging review request email campaign, you still might see low open and response rates. Only some people have the time or willingness to leave a review right away, and even if they intend to leave or provide feedback on their recent purchase at some point in the future, they might lose the notification in their inbox or forget about it over time.
AfterShip Reviews reminder email feature allows you to schedule reminder review request emails after the initial request for feedback to customers who didn’t fill out the survey.
In this article, we will show you:
Set up and schedule reminder review request emails
Review request reminder email history
Review request reminder email analytics
Go to Email settings under the Review request emails section in the AfterShip Reviews admin
Click Customize to access the existing template of your review request email
Move to the Settings tab. Apart from Initial Email and Sender email settings, now you can see Reminder email settings
Tick the checkbox for Send reminder email to activate it
Under the Timing trigger, input the day(s) after the initial review request email notification you would like to send the reminder email
Edit the subject line and insert merge tags, if required
Edit the Sender info if you wish to. But please note that you can’t input separate sender settings for reminder emails
On the right-hand side, preview the final email and hit Save
On the Review Request email settings home page, you will see the confirmation message of when an initial Review Request email and reminder email are scheduled to be sent to customers
Click Change if you wish to edit the trigger settings
You can track the performance of your review request reminder emails by visiting the Email history section in the admin under the Review request emails section
The total sent data on the Overview dashboard reflects the total number of initial review requests and reminder emails sent
The open rate data also showcases the total number of initial review requests as well as reminder emails opened by the customers
The click rate data displays the total number of times customers have opened the link given in the initial review request as well as reminder emails to left reviews
The total number of reviews data displays the total number of reviews collected from the initial review request as well as reminder emails sent within the selected time frame
Under the Sent and Schedule tab, you can differentiate the review request initial and reminder emails with the help of the Trigger tags
a. Initial review request emails will be labeled as Auto-initial
b. Reminder review request emails will be labeled as Auto-reminder
Email analytics Overview dashboard displays the combined data of review requests as well as NPS emails
Below the Overview dashboard, detailed analytics for both email campaigns can be tracked
Review request email funnel displays the Sent, Delivered, Open rate, and Conversion rate data for both the initial review request emails and reminder emails
The review request email performance over time chart also showcases the pattern of how initial review request emails and reminder emails have performed over time
a. The bar chart shows the sent rate over time
b. The line chart shows the open and conversion rate over time
You can filter and sort to either only view Automatic Initial or Reminder email data or Manually sent email data by selecting the right filter under Type
For any further questions or help, please contact our chat support team
Overview
Even after you built a perfect, on-brand, and engaging review request email campaign, you still might see low open and response rates. Only some people have the time or willingness to leave a review right away, and even if they intend to leave or provide feedback on their recent purchase at some point in the future, they might lose the notification in their inbox or forget about it over time.
AfterShip Reviews reminder email feature allows you to schedule reminder review request emails after the initial request for feedback to customers who didn’t fill out the survey.
📢 What you’ll learn
In this article, we will show you:
Set up and schedule reminder review request emails
Review request reminder email history
Review request reminder email analytics
Set up and schedule reminder review request emails
Go to Email settings under the Review request emails section in the AfterShip Reviews admin
Click Customize to access the existing template of your review request email
Move to the Settings tab. Apart from Initial Email and Sender email settings, now you can see Reminder email settings
Tick the checkbox for Send reminder email to activate it
Under the Timing trigger, input the day(s) after the initial review request email notification you would like to send the reminder email
Edit the subject line and insert merge tags, if required
Edit the Sender info if you wish to. But please note that you can’t input separate sender settings for reminder emails
On the right-hand side, preview the final email and hit Save
On the Review Request email settings home page, you will see the confirmation message of when an initial Review Request email and reminder email are scheduled to be sent to customers
Click Change if you wish to edit the trigger settings
Review request reminder email history
You can track the performance of your review request reminder emails by visiting the Email history section in the admin under the Review request emails section
The total sent data on the Overview dashboard reflects the total number of initial review requests and reminder emails sent
The open rate data also showcases the total number of initial review requests as well as reminder emails opened by the customers
The click rate data displays the total number of times customers have opened the link given in the initial review request as well as reminder emails to left reviews
The total number of reviews data displays the total number of reviews collected from the initial review request as well as reminder emails sent within the selected time frame
Under the Sent and Schedule tab, you can differentiate the review request initial and reminder emails with the help of the Trigger tags
a. Initial review request emails will be labeled as Auto-initial
b. Reminder review request emails will be labeled as Auto-reminder
Review request reminder email analytics
Email analytics Overview dashboard displays the combined data of review requests as well as NPS emails
Below the Overview dashboard, detailed analytics for both email campaigns can be tracked
Review request email funnel displays the Sent, Delivered, Open rate, and Conversion rate data for both the initial review request emails and reminder emails
The review request email performance over time chart also showcases the pattern of how initial review request emails and reminder emails have performed over time
a. The bar chart shows the sent rate over time
b. The line chart shows the open and conversion rate over time
You can filter and sort to either only view Automatic Initial or Reminder email data or Manually sent email data by selecting the right filter under Type
For any further questions or help, please contact our chat support team
Updated on: 01/06/2023
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