Articles on: Review Widgets

How to Respond to Customers’ Reviews

Plans: Essentials, Pro, Enterprise Platforms: Shopify


After doing business with your brand, shoppers often let their pleasure or dissatisfaction be known by writing a review. And it’s your responsibility to appreciate the positive feedback at the right time and reveal improvement plans for the negative ones.

AfterShip Reviews, besides letting you delete or move unverified reviews, allows you to be responsive towards customers’ reviews. It not only promises long-lasting customer relationships but also solidifies your brand’s image in the market.

Reply to customers reviews

Maximum character limit is 2000

Go to Reviews in the AfterShip Reviews admin

There are two ways to reply to customers reviews

Method 1

Click on the Reply button mentioned under the Actions tab to respond to any particular review.

Method 2

Choose any product to see all the customer reviews it has collected so far

Select any review and tap on it

You will see a small window, which gives you the Reply to review option. Click on it and start writing your message


1. Is it possible to edit the published reply?

We do understand that typos happen or better response ideas come later in mind, therefore we let users edit their published reply to build a better brand experience and avoid unnecessary quarrels.

Go to Reviews in the AfterShip Reviews admin

Click on the review whose reply you want to edit

A side-panel will open

Click the edit button, edit your reply and hit Update reply

2. Is there any key information I should know?

Yes, we send email notifications when you reply to a verified review for strengthened customer relationships and a better brand impression. However, you can uncheck the Notify your customer by email box to prohibit email notifications.

3. How does automated email notification look?

Your verified reviewers will get email notifications in this kind of template:

Facing trouble while replying to customer reviews? Get help from our chat support team now.

Updated on: 23/06/2023

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