Articles on: Settings

How to Customize Review Notifications

Plans: Essentials, Pro, Enterprise Platforms: Shopify


When it comes to customer reviews, notifications can help you stay on top of customer feedback and respond promptly to any concerns or issues they may have. It's important to set up notifications that are relevant to your business and ensure that you are providing the best possible service to your customers. The AfterShip Reviews’ Review Notifications feature will let you easily customize your review notifications.

Steps to customize review notifications

Log in to AfterShip Reviews admin account
Go to Settings > Review notifications

Filter the notifications based on star ratings and review sources

Different star ratings to trigger new review notifications:
All reviews (Default)
4 stars and below
3 stars and below
2 stars and below
1-star reviews

Different review sources to trigger new review notifications:
Automatic review requests
Manual review requests
Submitted in your store
Shipment reviews

Note: All the above review sources will be checked by default.

Click Manage to choose who you want to send the notifications to

Below is a sample new review notification email.

If you have any queries, feel free to connect with our support team for quick assistance.

Updated on: 22/03/2024

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