Articles on: Emails

Send Review Request Emails to Collect Customer Feedback

Collecting customer feedback has always been a good business practice because it helps to improve the quality of products and support services. That’s why companies request customers for their feedback after every interaction.

Automizely Reviews helps you gather customer feedback by letting you send review request emails at the right time.

Please ensure that you're on the right plan because your emails won't be triggered if your email quota has already been exhausted. However, your saved emails will be in our system for 30 days before being removed permanently. Click here to check that you're using a plan that suits your business needs 😄
Important information to keep in mind while pushing review request emails with Automizely Reviews:

You can turn on/off auto review request emails at any time
You can send emails to customers {{N}} days after the order fulfillment date

Note: The value of N is set to 14 by default and can be increased up to 90.
Once you enable the feature, review request emails will be sent automatically for every new order. Keep in mind that emails will be pushed with the Default template

Note: Content customization with the respect to ‘Email subject,’ ‘Body text,’ ‘Submit review button text,’ etc. will be allowed in the near future.

How can I enable the feature of sending review request emails?

It’s super easy ✌️

Just follow these steps and start pushing review request emails right away:

Access your Automizely Reviews account > Go to Notifications
In the review email settings, click Customize to set your email template
Once done, turn on the Automated review request emails toggle button

When will customers receive the review request email?

Customers will receive review request emails as per your trigger time settings. To learn how to send review request emails based on the order delivery, click here.

How will the review request email look?

In case your review request email looks different from the below image, contact our support team to unlock a new layout for your account.
You can send a test email to yourself and verify the content very easily.

Here’s a sample:

Case 1: Customer clicks on Review online button

In this case, the customer will be redirected to a new page where they can write their feedback and upload images.

👉 Scenario 1: The reviewer clicks on 'Submit & Share Review' button

Upon clicking this button, reviewers will be able to submit a product review on your store and share it on supported social media platforms. They can even copy the link and share their review in their contact circle with the help of any other channel. In case you're running a referral program, they will receive a discount coupon based on your settings for their next purchase.

👉 Scenario 2: The reviewer clicks on 'Submit Review' button

Upon clicking this button, reviewers will be able to submit a product review on your store. In case you're running a referral program, a promotional message will encourage them to share their review to get a discount coupon code for their next purchase.

Once reviewers are done, a “Thank You” message will be shown like this:

Case 2: Customer writes a review within the email

In this case, the customer will be redirected to a new page after clicking Submit, where they can have the final look at their review and upload product images if they want.

Once done reviewing, the customer just has to click Submit review to share their review with you.

Similar to Case 1, if you have enabled the referral program, the customer will see a promotional message encouraging to share the review further. Check the Scenario 2 explained above for better understanding

Case 3: the review request email isn't loading properly on the customer's device

In this case, the customer needs to click Submit your review online to be redirected to a new page, where they can write a review and upload images.

Note: The review submission process will be the same as Case 2.

How would I know that customers have shared their feedback?

Once a review gets collected, you will receive a notification email from this ID:

The best part is that the notification email will contain two buttons: ‘Publish review’ and 'Reply to review'. Use them according to

Plus, If the customer has given you an awesome review, you can share it on Facebook and Twitter as well to strengthen your brand's image 🤟

Got some questions regarding this feature? Chat with our support team now 👍

Updated on: 21/09/2022

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