Learn More About AfterShip Reviews Analytics

Overview

AfterShip Reviews analytics and reporting are found on your Home and Analytics page within the admin. AfterShip Reviews analytics helps you transform unstructured review data into structured and actionable insights that can be used to guide decision-making, product innovation and improvement, improved customer service, and wholesome brand experience.

What you’ll learn

In this article, you’ll learn about:

Reviews Home page elements
Reviews Analytics Overview dashboard
Reviews Analytics Email dashboard

Reviews Home page elements

The Reviews Home page provides you with an overview of your customer reviews over a period of time of your choice. It serves as a comprehensive command center for businesses to effectively manage customer feedback and build strong customer relationships.



The Home page overview dashboard consists of four sections including ORDERS WITH EMAIL SENT, ENGAGEMENTS, REVIEWS AND NPS COLLECTED and SALES.

Orders with emails sent

It showcases the number of orders with emails sent in the last 30 days by default. Clicking this section will redirect you to the email analytics page.

Engagements

This section shows the total number of unique impressions or clicks generated by a review widget in the last 30 days by default. Clicking ENGAGEMENTS will take you to the overview analytics page.

Reviews and NPS Collected

This section includes the number of reviews and NPS responses collected in the last 30 days.
Once you click REVIEWS AND NPS COLLECTED, you will be redirected to the overview analytics dashboard.

Sales

It shows the total revenue generated in the last 30 days from visitors who made a purchase within 7 days of engaging with a review widget. Clicking SALES will land you on the overview analytics dashboard.

Additional features

The review performance data can be filtered by date.
Available options are Custom, Today, Yesterday, Last 7 days, Last 30 days and Last 90 days. By default, data for the last 30 days will be shown.
Click Apply once you have adjusted the filters at the top of the page to refresh and apply the new filter.

Reviews Analytics Overview dashboard

With an intuitive and user-friendly interface, the Reviews Analytics Overview Dashboard enables businesses to access and assess review data in real-time. The dashboard aggregates customer reviews from various platforms and presents them in a visually engaging manner, making it easy for businesses to spot trends, identify strengths, and address areas for improvement.

The dashboard contains a few sections, which we’ll look at in detail here.

Reviews collected: This section includes the number of reviews collected from all the sources within the selected time frame.

NPS surveys collected: It shows the number of NPS scores collected from all the sources within the selected time frame.

Engagements: This section contains a total number of unique impressions or clicks generated by a review widget.

Sales: This section shows the total sales from visitors who made a purchase within 7 days of engaging with a review widget.

Updated on: 24/08/2023