Articles on: Integrations

Integrate Automizely Reviews With Klaviyo

By integrating Automizely Reviews with your Klaviyo account, you can check all submitted reviews and NPS scores effortlessly. You’ll see the Latest review rating, Number of reviews submitted, Latest NPS score, and Number of NPS submitted in Klaviyo custom properties. This guide explains how to do integration.

Please note that only new data will be synced after the integration.

Steps to integrate Automizely Reviews with Klaviyo

Log in to your Automizely Reviews account > Go to Apps

Select View more apps and choose Klaviyo from the integration library > Click Install app

In the integration form, you need to fill in a few details for a successful connection

You can find your Private API key and Public API key here.
Once done, click Install app

You will see the integration status on the Apps page like this

How to create segments using Klaviyo

Log in to your Klaviyo account > Navigate to Lists & Segments

Click Create List/Segment present under Audience > Select Segment

Enter the required details and click Create Segment

Tip: You can create multiple segments for different purposes. For example:

Create a segment for positive feedback and use it to send thank you, reward, or cross-sell emails

Create a segment for negative feedback and use it to send apology emails

How to send follow-up emails using Klaviyo

Well, you can use the Flows feature of Klaviyo to follow-up emails. Here are the steps:

Access your Klaviyo account > Go to Flows

Click Create Flow > Select Create From Scratch

Enter a name and tags (optional) and click Create Flow

Choose Metric as a trigger and then select Submitted Automizely NPS and Submitted Automizely Review. We've selected Submitted Automizely Review as an example

Choose Trigger split as a logic and set its configuration to split customers based on the positive and negative reviews

Select email as an action for both Yes and No paths. Make sure you've set email content for both paths properly

Once done, go to Update Action Statuses and choose Live from the dropdown menu of Action status

For any help, reach our support team

Updated on: 28/09/2022

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