By integrating Automizely Reviews with your Klaviyo account, you can check all submitted reviews and NPS scores effortlessly. You’ll see the Latest review rating, Number of reviews submitted, Latest NPS score, and Number of NPS submitted in Klaviyo custom properties. This guide explains how to do integration.

Please note that only new data will be synced after the integration.
Steps to integrate Automizely Reviews with Klaviyo

Log in to your Automizely Reviews account > Go to Apps

Select View more apps and choose Klaviyo from the integration library > Click Install app


In the integration form, you need to fill in a few details for a successful connection


You can find your Private API key and Public API key here.
Once done, click Install app

You will see the integration status on the Apps page like this


How to create segments using Klaviyo

Log in to your Klaviyo account > Navigate to Lists & Segments

Click Create List/Segment present under Audience > Select Segment


Enter the required details and click Create Segment

Tip: You can create multiple segments for different purposes. For example:

Create a segment for positive feedback and use it to send thank you, reward, or cross-sell emails


Create a segment for negative feedback and use it to send apology emails


How to send follow-up emails using Klaviyo

Well, you can use the Flows feature of Klaviyo to follow-up emails. Here are the steps:

Access your Klaviyo account > Go to Flows

Click Create Flow > Select Create From Scratch

Enter a name and tags (optional) and click Create Flow


Choose Metric as a trigger and then select Submitted Automizely NPS and Submitted Automizely Review. We've selected Submitted Automizely Review as an example


Choose Trigger split as a logic and set its configuration to split customers based on the positive and negative reviews


Select email as an action for both Yes and No paths. Make sure you've set email content for both paths properly


Once done, go to Update Action Statuses and choose Live from the dropdown menu of Action status


For any help, reach our support team
Was this article helpful?
Cancel
Thank you!