Display Q&A Widget on Your Store
Plans: Pro, Enterprise Platforms: Shopify
AfterShip Reviews lets you display the Q&A widget on your store’s product detail page alongside the review widget to allow users to ask relevant questions about products and view answers to previously asked popular questions.
The Q&A widget on your product detail page comes with the following benefits.
A separate section for questions and answers enables customers to freely ask questions they want about the products.
Customers can see previous questions and answers from other buyers on the product detail page, which helps to address their queries quickly and boosts order conversion rates.
You can easily reply to and manage questions from the AfterShip Reviews admin on the Q&A’s dedicated dashboard.
In this article, we will discuss:
How to enable Q&A widget
Buyer experience
Reply to and publish questions
Import historical Q&As
Go to Q&A widget under Display settings in the AfterShip Reviews admin.
Toggle on the Q&A widget to start displaying the questions and answers section on the product detail page.
The Q&A widget will follow the same style settings as the Reviews widget and All reviews widget.
If you wish to change the look and feel of the Q&A widget, you need to edit the style settings of either the Reviews widget or All reviews widget.
Once the widget is activated, a new tab for Questions will appear alongside the Reviews section.
Customers can switch to the Questions tab and click Ask a question to submit their question about the product they wish to ask.
Customers must input their name, email address, and the question they want to ask and click Submit question to successfully post the question.
Once the question is submitted from the buyer’s end, it will be sent to the merchant for review and reply which you will be able to do on the AfterShip Reviews admin.
Customer questions will not appear on the product page unless it is published by you.
Once the question is submitted by the buyer, it will be listed on the Q&A dashboard with Pending status.
From the dashboard, click the reply button to answer the question or click the {...} icon to Delete question.
You can also answer the question by clicking directly on the question to open the sidebar. On the sidebar, the {...} icon will open two options— Answer the question and Delete question. Choose the action based on your requirements.
Click Answer the question and type in the response in the textbox. Once you’ve input your reply, you can
Post the answer, which will only display the answer on the Q&A dashboard (admin portal). The answer must still be published to be seen on your store, which can be done from the dashboard by clicking the Publish option. The status of the question on the admin will be updated to Unpublished.
Post answer and publish, which will both post the answer on the Q&A dashboard (admin portal) and publish it on your store. The status of the question on the admin will be updated to Published.
Cancel will neither post nor publish the answer.
Published questions can be unpublished from the store anytime on the admin.
Unpublished and published questions can be deleted anytime on the admin. The action is irreversible and the questions are irrecoverable.
Only questions with answers can be published.
Currently, merchants cannot import historical questions and answers on their own. If you have historical questions you’d like to import, please reach out to our support team for assistance.
Overview
AfterShip Reviews lets you display the Q&A widget on your store’s product detail page alongside the review widget to allow users to ask relevant questions about products and view answers to previously asked popular questions.
The Q&A widget on your product detail page comes with the following benefits.
A separate section for questions and answers enables customers to freely ask questions they want about the products.
Customers can see previous questions and answers from other buyers on the product detail page, which helps to address their queries quickly and boosts order conversion rates.
You can easily reply to and manage questions from the AfterShip Reviews admin on the Q&A’s dedicated dashboard.
What you'll learn
In this article, we will discuss:
How to enable Q&A widget
Buyer experience
Reply to and publish questions
Import historical Q&As
Enable Q&A widget on your store
Go to Q&A widget under Display settings in the AfterShip Reviews admin.
Toggle on the Q&A widget to start displaying the questions and answers section on the product detail page.
The Q&A widget will follow the same style settings as the Reviews widget and All reviews widget.
If you wish to change the look and feel of the Q&A widget, you need to edit the style settings of either the Reviews widget or All reviews widget.
Buyer experience
Once the widget is activated, a new tab for Questions will appear alongside the Reviews section.
Customers can switch to the Questions tab and click Ask a question to submit their question about the product they wish to ask.
Customers must input their name, email address, and the question they want to ask and click Submit question to successfully post the question.
Once the question is submitted from the buyer’s end, it will be sent to the merchant for review and reply which you will be able to do on the AfterShip Reviews admin.
Customer questions will not appear on the product page unless it is published by you.
Reply to and publish questions
Once the question is submitted by the buyer, it will be listed on the Q&A dashboard with Pending status.
From the dashboard, click the reply button to answer the question or click the {...} icon to Delete question.
You can also answer the question by clicking directly on the question to open the sidebar. On the sidebar, the {...} icon will open two options— Answer the question and Delete question. Choose the action based on your requirements.
Click Answer the question and type in the response in the textbox. Once you’ve input your reply, you can
Post the answer, which will only display the answer on the Q&A dashboard (admin portal). The answer must still be published to be seen on your store, which can be done from the dashboard by clicking the Publish option. The status of the question on the admin will be updated to Unpublished.
Post answer and publish, which will both post the answer on the Q&A dashboard (admin portal) and publish it on your store. The status of the question on the admin will be updated to Published.
Cancel will neither post nor publish the answer.
Published questions can be unpublished from the store anytime on the admin.
Unpublished and published questions can be deleted anytime on the admin. The action is irreversible and the questions are irrecoverable.
Only questions with answers can be published.
Import historical questions and answers
Currently, merchants cannot import historical questions and answers on their own. If you have historical questions you’d like to import, please reach out to our support team for assistance.
Updated on: 18/09/2024
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